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Customer Service

  • BACK ORDERS

    From time to time an item purchased may be on backorder from the manufacturer/designer and they may not notify us at the time you make your purchase.
    We will notify you as soon as possible of an approximate shipping date and you will be given the option to wait or cancel your order.
    If you decide to cancel your order, you will receive a full refund upon cancellation.

  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order.
    If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restock fee may apply. Merchandise must be returned within 180 days of receipt of merchandise.

    Please email us at cs@monopetboutique.com to process your request.

    Please allow 10 to 14 days for the processing of your return.